Profile

My personal vision is: "To transform customer service through deliberate, uncompromising recognition of customers and those who serve them."

I am energetic, resourceful and people oriented with significant experience in the computer industry in a variety of disciplines including technical support, data conversions, web design, and system integration with a primary focus on customer service. My goal is to collaborate with an extraordinary customer service team to enhance and expand my technical support and customer service experience.

Experience and Skills

Customer Service and Technical Support

• Provide exceptional service during all interactions with clients;
• Priority is given to answering calls, directing calls appropriately, and providing timely verbal and written resolutions;
• Focus is given to ensuring clients understand the processes being described and the provided resolutions;
• Thorough understanding of the products being supported;
• Collaborations with other team members – and R&D or other sources for more difficult issues – is pursued with diligence.

System Integration and Support

• Consult with clients to provide computer system solutions appropriate to their immediate and future needs;
• Priority is given to providing feedback and "hidden" information to allow clients to properly recognize their needs;
• Emphasis is placed on providing an understanding of issues and problems during troubleshooting;
• Courteously and patiently deal with frustrated clients.

Data Conversions

• Specialize in conversion of any data to proprietary or importable formats;
• Collaborate with clients to provide the best results, with the sales team to ensure realistic goals are set, and with R&D when technical barriers present themselves;
• Develop conversion specifications for clients which describes the processes and deliverables;
• High priority is given to quality control and minimizing turnaround times.

Web Design

• Collaborate with clients to identify goals, set expectations, and produce the most accurate results in an effective Internet presence (usable web sites and email strategies);
• Convert clients' information to appropriate web technology formats;
• Consult with clients on all aspects of managing their Internet presence (web hosting, email solutions, etc.)