Profile

I am energetic, resourceful and people oriented with twenty years experience in the computer industry in a variety of disciplines including customer service and technical support, data conversions, web design, and system integration. My goal is to advance to a leadership role as part of an extraordinary customer service team.

Experience and Skills

Customer Service and Technical Support

• Provide exceptional service during all interactions with clients;
• Priority is given to answering calls, directing calls appropriately, and providing timely verbal and written resolutions;
• Focus is given to ensuring clients understand the processes being described and the provided resolutions;
• Thorough understanding of the products being supported;
• Collaborations with other team members – and R&D or other sources for more difficult issues – is pursued with diligence.

Web Design

• Collaborate with clients to identify goals, set expectations, and produce the most accurate results in an effective Internet presence (usable web sites and email strategies);
• Convert clients' information to appropriate web technology formats;
• Consult with clients on all aspects of managing their Internet presence (web hosting, email solutions, etc.)

Data Conversions

• Specialize in conversion of any data to proprietary or importable formats;
• Collaborate with clients to provide the best results, with the sales team to ensure realistic goals are set, and with R&D when technical barriers present themselves;
• Develop conversion specifications for clients which describes the processes and deliverables;
• High priority is given to quality control and minimizing turnaround times.

System Integration and Support

• Consult with clients to provide computer system solutions appropriate to their immediate and future needs;
• Priority is given to providing feedback and "hidden" information to allow clients to properly recognize their needs;
• Emphasis is placed on providing an understanding of issues and problems during troubleshooting;
• Courteously and patiently deal with frustrated clients.